Legal

Terms of Use

AmuneCare  ·  Effective date: May 2026  ·  Governing law: Republic of India

Please read carefully. By visiting the AmuneCare website or using any of our services, you agree to be bound by these Terms of Use and our Privacy Policy. This legal agreement applies to you whether you are a patient, their representative, or a user of the Website.

Contents

  1. Nature and Applicability of Terms
  2. No Doctor-Patient Relationship (Medical Disclaimer)
  3. Conditions of Use & End-User Account
  4. Booking Appointments & Medical Service Providers
  5. Listing Content & Coordination Fee
  6. Intellectual Property Rights
  7. Disclaimer of Warranties
  8. Limitation of Liability
  9. Indemnity
  10. Applicable Law and Dispute Settlement
  11. Contact Information Grievance Officer

1. Nature and Applicability of Terms

AmuneCare is a healthcare coordination and facilitation service based in Pune, Maharashtra, India. We connect patients with independent surgical specialists and hospitals, and manage coordination between them on the patient's behalf. AmuneCare is not a hospital, clinic, diagnostic centre, or registered medical institution.

By accessing the Website, you irrevocably accept all terms stipulated in this Agreement. This Agreement is governed by the provisions of Indian law, including the Indian Contract Act, 1872, and the Information Technology Act, 2000.

2. No Doctor-Patient Relationship (Medical Disclaimer)

This website does not provide medical advice. The information, text, and data available on the Website is for informational and educational purposes only. The provision of such information does not create a licensed medical professional/patient relationship between AmuneCare and you.

It does not constitute an opinion, medical advice, or diagnosis. It is provided strictly to assist you with locating appropriate medical care from a qualified practitioner within our network.

Medical Emergencies: The Services are not intended to be a substitute for emergency healthcare. If you think you may have a medical emergency, do not use our self-assessment tools. Call an ambulance service (112) or go to your nearest hospital immediately.

3. Conditions of Use & End-User Account

You must be 18 years of age or older to register, use the Services, or visit the Website. When you submit information through AmuneCare's forms, you confirm that the information is accurate, complete, and not misleading. AmuneCare relies on the information you provide to connect you with appropriate care. Providing inaccurate information may result in an inappropriate match or coordination failure.

You agree not to host, upload, or share any information that is harmful, defamatory, or infringes on any intellectual property rights. You are prohibited from violating the security of the Website.

4. Booking Appointments & Medical Service Providers

While AmuneCare tries to ensure a confirmed appointment with an experienced surgical specialist, we do not guarantee that the User will get a confirmed appointment. AmuneCare has no liability if an appointment is confirmed but later canceled or rescheduled by the medical provider.

Any interactions and associated health issues with medical service providers are strictly between you and the medical provider. AmuneCare will not be liable for:

Cost ranges published on this website are indicative estimates based on typical procedure costs in Pune. Actual costs depend on the specific procedure performed and clinical findings.

5. Listing Content & Coordination Fee

AmuneCare displays relevant information regarding the profile of practitioners in our network. This display shall not be construed as advertising or soliciting their services.

Coordination Fee Disclosure: AmuneCare earns a coordination fee from partner hospitals and surgeons when a patient is successfully coordinated to a completed procedure. This fee is paid by the provider, not the patient. This arrangement does not influence which surgeon or hospital we connect you with; matching is based strictly on your condition, location, and insurance.

6. Intellectual Property Rights

The contents of the Website, including text, graphics, images, logos, and design ('AmuneCare Content') are the property of AmuneCare and are protected by the intellectual property laws of India. You shall not modify, reproduce, or distribute the AmuneCare Content for any commercial purpose without express authorization.

7. Disclaimer of Warranties

All information on the Website is provided on an 'as is' and 'as available' basis without warranty of any kind. AmuneCare makes no representations or warranties regarding the quality, accuracy, or completeness of any data. We disclaim all implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

8. Limitation of Liability

In no event shall AmuneCare be liable for any direct, indirect, punitive, incidental, special, or consequential damages resulting from the use or inability to use the Services. AmuneCare's total liability to you for any claim arising from its coordination services shall not exceed the coordination fee, if any, attributable to your specific case.

9. Indemnity

User agrees to indemnify and hold harmless AmuneCare, its affiliates, employees, medical service providers, and Partners from any third-party claims, losses, liability, damages, and/or costs arising from User's access to or use of the Service or violation of this Agreement.

10. Applicable Law and Dispute Settlement

This Agreement and any contractual obligation between AmuneCare and User will be governed by the laws of India. The courts at Pune, Maharashtra shall have exclusive jurisdiction over any disputes arising out of or about this Agreement.

11. Contact Information & Grievance Officer

If a User has any questions concerning the Website, this Agreement, or the Services, please write to us at care@amunecare.in. By the Information Technology Act, 2000, if you have any grievance concerning the Website or the Service, you can contact our Grievance Officer at:

Grievance Officer
AmuneCare
Pune, Maharashtra, India
Email: care@amunecare.in

Response time: We will acknowledge your grievance within 48 hours and aim to resolve it within 30 days.